Throughout my career I have been asked one specific question more than any other, 'What does a Casino Host do'. It has become very difficult to answer. My best answer was 'I help increase the casino's profitability' that has been followed by a 'what''?
If you Google Casino Host, if you have been pages of definitions, job descriptions, how to become a Host. It is even indexed by Wikipedia! The position even has many names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls within the marketing department in most cases reports to The Director of PLayer Development who in turn reports with a VP of Marketing.
Most casino players haven't met tons, know if they have tons or qualify for a number. Some casinos will have a link beneath the Gaming tab that will introduce the Hosts for your property using a contact email. Other casinos gives you an exact play level that you need to achieve when you will be assigned a number. As stated in the previous article, the Players Club brochure will show you at what tier level you'll be eligible for a bunch. Unless you're a very large player, you have probably never met your host, or even determine have one. Until they calls you to definitely introduce themselves and invite you time for the property. Better called Telemarketing.
The casinos have a data base of all guests that have acquired a players card. The program that is utilized shows your play. For example; if you're a slot player it shows total coin-in/coin-out as well as your value to the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is on a daily basis you look at the casino. It also shows what your value to the casino could possibly be if made more trips.
Making more trips to a casino is founded on your loyalty, the client service you will get, maybe if you feel lucky at the exact property, direct mail offers from your property, location and I am sure a number of other factors. What should you have had a personal casino host that greeted you within your visits, took care of amenities and room reservations for your trip and made you feel comfortable on your stay? You is often a bit more loyal compared to that property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you go gamble. Even local casinos have a host program.
If you might be gambling at, or frequenting a home on a regular basis and spending some funds, you have a number! You are saved to someone's list and will be acknowledged. I know this doesn't happen. The business has evolved. It is more about telemarketing and getting you in the door. Personal customer service continues to be placed on the back-burner. A good host is likely to make the time in order to meet and greet his guests, no matter what the ADT. Everyone wins on this scenario. As a gamer you have a very contact as well as a go-to person and will probably visit more frequently, receive more comps and move up a tier or two with all the players club. The casino can have an increase in play by you.
A few months ago I decided to use a casino in the large chain of local properties that I are not to in most time. I held the highest tier card in the time I was playing there and wasn't greeted. I went the gamers club, received my new card and played somewhat. The overnight I received a contact from tons thanking me for returning and welcoming me back. I replied on the email asking why I was not ever more info greeted before and why I should return. I never received a reply. Would you visit this property again?
As stated before, if you are spending a qualifying amount of money and time, you have a host. If you really feel you deserve one, ask a slot floor individual who is the host on duty and talk to them. Be cordial, polite and expect some customer satisfaction. It could be the job